The office staff, dental hygienist and doctor are very personable and friendly. Although, I must say, in all the years of seeing a dentist (several of them in several states) I've never had any instances where I was told I needed any form of braces since my teeth are no where near the condition of having to justify spending a few thousand dollars on braces (Invisaline) Furthermore, my spouse was recommended braces as well and her teeth are not the least bit crooked, top or bottom. It is disheartening to feel that every time I go in, there will continuously be an attempt to "up-sell' me on something that I've expressed no interest in already. Other than that, the service is first class. (this is the reason I give 4 stars instead of 5.)