To get the positives out of the way: the place is beautifully decorated, has modern equipment, a nice beverage selection, and charismatic people working there. That being said, I just completed treatment at another dentist where I had my wisdom teeth removed 7 years ago. I was suspicious of Divine Dental’s recommended treatment regimen. Generally due to the out of pocket cost for the recommended scaling being north of $500 despite my amazing insurance. But more specifically regarding $375 of different line item charges, which my insurer informed me didn’t even have recognized dental codes attached. The office manager of Divine assured me that they were in fact valid codes for lasering. What she did not bother to tell me is that lasering is only to promote healing, generally used only by people who complain of pain after scaling. I had to learn this from my other dentist My other dentist’s evaluation was thorough, but vastly different from Divine Dental. Both the hygienist and dentist said my teeth were excellent except for minor calculus that was removed with a standard cleaning, at no out of pocket cost. While they agreed some areas of gum recession were indeed at a 4, they did not recommend scaling even though it had already been preauthorized by my insurer. They most certainly did not recommend paying $375 for unnecessary lasering to follow up the scaling that I didn’t need either. Also none of their complimentary services were actually provided to me except beverage. The paraffin was not warm when I arrived, so I was told. I was also told that someone would bring a service menu which they didn’t. No facial, no warm towel, I guess ‘massage chair’ is a descriptive term for any chair that lays back, no DVD offered except for a marketing video from a certain invisible brace company. Don’t be fooled by the facade and veneer. They may be skilled at what they do, but make sure they do what you actually need.
